1.a All complaints should be addressed to the Director of Student Affairs in writing.
1.b E-mails should be clear and with a valid reason.
1.c A confirmation e-mail of receipt will follow.
1.d All cases will be handled in a timely manner according to priority and importance
2.a The decision to interrupt should be sent in writing to the Director of Student Affairs mentioning clearly any valid reason for the desire to do so.
2.b The Director investigates the reasons or complaints.
2.c Any pending financial issues are communicated to the applicant along with a request to finalise these issues.
2.d The announcement of the final decision will be made stating accepted arguments and declined arguments. In the event that the issue can be resolved internally with clear mutual benefits and restored trust, the Academy suggests continuation of the studies.
Code of Behaviour
Learner Support Framework